Wallet Agreement & Policy

Marz Payment Gateway Agreement

This Agreement governs the terms and conditions under which you (the "Client") may use the Marz Payment Gateway, a digital payment and financial transaction service provided by Marz Innovations Limited, a company with its principal place of business at Uganda, Central, Kampala, Nakawa Division, Bukoto II, Ssempagala Zone A, P.O Box 185754 Kampala GPO (the "Service Provider").

1. Purpose of Agreement

This Agreement governs the terms under which the Client may use the Marz Payment Gateway — a digital payment and financial transaction service that allows the Client to store funds, make payments, and manage transactions through a secure digital platform in compliance with applicable regulatory frameworks.

2. Definitions

• Marz Payment Gateway: A digital wallet service provided by Marz Innovations Limited for storing funds, processing payments, and managing financial transactions.
• Client: The individual or entity entering into this Agreement to use the Marz Payment Gateway.
• Funds: Any monetary value stored in the Client's Marz Payment Gateway account.
• Transaction: Any payment, transfer, or withdrawal initiated through the Marz Payment Gateway.

3. Services Provided

Marz Innovations Limited agrees to provide the Client with access to the Marz Payment Gateway, which includes:

• A secure digital wallet for storing and managing funds.
• The ability to send and receive payments to/from other Marz Payment Gateway users or external accounts via approved payment methods, subject to applicable fees.
• Access to transaction history and account statements via the Marz Innovations Limited platform.
• Customer support for wallet-related inquiries, available via email at info@wearemarz.com or phone at 0790809954.

4. Payment Options & Fees

4.1 Funding the Wallet
The Client may fund their Marz Payment Gateway using: MTN Mobile Money, Airtel Money, Card Payments (Visa, Mastercard), or other payment methods as specified by Marz Innovations Limited. Funds are subject to processing times and fees as outlined in the Fee Schedule.

4.2 Fee Schedule

Mobile Money Collections & Disbursements (Withdrawals): 3.0% of transaction value.
All withdrawals below UGX 5,000 attract a UGX 500 flat fee.

Wallet to Bank Transfer Charges:

• UGX 2,500 – 250,000: UGX 5,000
• UGX 250,001 – 500,000: UGX 6,000
• UGX 500,001 – 1,000,000: UGX 9,000
• UGX 1,000,001 – 2,000,000: UGX 13,500
• UGX 2,000,001 – 50,000,000: UGX 16,500

MarzPay may change the above schedule at its discretion. A 30-day prior notice shall be issued to the Client before any rate change takes effect.

4.3 Refunds and Chargebacks
Refunds are subject to Marz Innovations Limited's refund policy. For card payments, the Client agrees not to initiate chargebacks without first contacting Marz Innovations Limited. Refunds for MTN/Airtel Money transactions will be processed in accordance with the respective provider's policies.

5. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information during registration, including valid identification and contact details.
• Maintain the security of their account credentials, including passwords and two-factor authentication.
• Use the Marz Payment Gateway in compliance with all applicable laws, including the National Payment Systems Act (NPS Act), AML/CFT regulations, Financial Institutions Act (FIA), Bank of Uganda (BOU) regulations, and the Data Protection Act.
• Promptly notify Marz Innovations Limited of any unauthorized access or suspicious activity.
• Be solely responsible for any taxes or fees imposed by third parties (e.g., MTN, Airtel, card issuers).

6. Regulatory Compliance

Marz Innovations Limited operates in compliance with the NPS Act, AML/CFT regulations, FIA, Bank of Uganda regulations, and the Data Protection Act. The Client acknowledges that additional documentation or KYC verification may be required, and failure to provide such information may result in account suspension or termination.

7. Account Security and Limitations

Marz Innovations Limited employs industry-standard security measures including encryption and compliance with the Data Protection Act. Marz Innovations Limited reserves the right to suspend or limit access in cases of suspected fraud, unauthorized access, or violation of this Agreement. The Client is responsible for securing their account credentials.

8. Termination

The Client may close their account at any time by withdrawing remaining funds, subject to applicable fees and AML/CFT compliance. Marz Innovations Limited may terminate or suspend access with written notice for violations of this Agreement or applicable regulations. Upon termination, remaining funds will be returned within 30 days, subject to regulatory approval.

9. Governing Law

This Agreement shall be governed by the laws of Uganda. Any disputes shall be resolved in the courts of Uganda.

10. Limitation of Liability

Marz Innovations Limited shall not be liable for any indirect, incidental, or consequential damages. Total liability shall not exceed the total fees paid by the Client in the twelve (12) months preceding the claim.

11. Amendments

Marz Innovations Limited reserves the right to amend this Agreement at any time. Clients will be notified of changes via email or through the platform. Continued use of the Marz Payment Gateway after such changes constitutes acceptance of the revised Agreement.

12. Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.